Data protection

Thank you for visiting this website. Ensuring data protection and data security for our customers and users is a top priority for us. This data protection sheet explains what information is collected when you visit and use this website and how this information is processed or used.
"We" or "LUMASUITE" refers to LUMASUITE S.L., C/Clara Campoamor 6-2ºD, 20303 Irun, Spain, which is, at the same time, the service provider and the controller for the collection, processing and use of your personal data within the meaning of Personal Data Protection Law15/1999 of the13th December. You can find full information on our company (including details on how to contact us directly) in the legal notice section or in Spanish in nota legal.

General information

Protecting the personal data of users and customers is something we take very seriously and we comply with the applicable data protection law provisions. We only collect, process and use your personal data if a statutory provision allows us to do so or if you have granted your consent to this collection, processing and use. The same applies to the processing and use of personal data for advertising and marketing purposes.
We can also collect information on this website that does not, in itself, allow us to draw any direct conclusions as to your identity. In certain cases, however – particularly if it is combined with other data – this information can constitute "personal data" within the meaning of the data protection legislation. In addition, we can also use this website to record information that does not allow us to identify you either directly or indirectly; this applies, by way of example, to summarised information on all users of this website.
We use our data protection information to explain, in particular:
  1. What information we collect in connection with the use of this website and the functions it offers (e.g. placing an online order via this website) and how we process and use this information.
  2. What information we collect in connection with visits to this website and how we process and use this information.

Collection, processing and use of personal data in connection with the use of this website

Registration and customer account ("MyLUMASUITE")

This website gives you the opportunity to register and create a customer account ("MyLUMASUITE"). If you create a customer account, you will automatically be allocated a personal LUMASUITE number ("MyLUMASUITE ID") which is linked to the e-mail address you have provided. You can use your e-mail address for various LUMASUITE processes and procedures (e.g. placing an online order or using the LUMASUITE Electronic Tag). This is why you can also create a customer account independently of a specific online order.
In order to create the customer account, we collect the data indicated in the corresponding registration form, in particular your title, first name and surname, postal address and e-mail address, as well as a password that you select yourself ("Master Data"). The mandatory fields in the registration form must have been completed in order to register and create a customer account. When we confirm your registration, we will allocate you a personal MyLUMASUITE ID under which we will store your Master Data in our customer database. We can also give you the opportunity, outside of this website, to register for further services using your MyLUMASUITE ID and your login details for the customer account. In this case, your Master Data will also be used for the further service in question. We will provide you with separate information on the handling of your personal data in connection with the relevant further service.
If you use your MyLUMASUITE ID and your customer account for an online order or to use a further service, we will save the data collected in connection with the online order/use of the further service under your MyLUMASUITE ID.
We can process and use the data stored under your MyLUMASUITE account to respond to enquiries about or requests for customer support, for example if you pose a question about registration, about your user account or other functions of your MyLUMASUITE account to us, an affiliated company, a LUMASUITE retailer or another customer support provider (customer support partner).
We may grant customer support partners limited access to the data stored on our customer database as regards your MyLUMASUITE account for this purpose, in compliance with data protection regulations (and usually within the scope of a contract stipulating said services).
When you pose a request to us or a customer support partner, the content of this request is stored under your MyLUMASUITE account. This personal information is used solely for handling your enquiry. We also analyse the information stored in our customer database with respect to requests and their handling in anonymised format (which does not identify you) so that we may improve our products and services.

Online orders

We offer you two options for your online orders through this website:
  1. Guest order
    You can place an online order on this website even without registering and creating a customer account. In this case, we need the data that is relevant to the order (in particular your first name and surname, billing and delivery address, information on the mode of payment and the corresponding payment details) and that you have to enter during the order process. The mandatory fields in the registration form must have been completed in order to place a Guest Order. We save the information that is collected and arises in connection with a Guest Order in our order database in order to process the online order and then to fulfil statutory retention obligations.
  2. Order via MyLUMASUITE account
    If you place an online order on this website using your MyLUMASUITE ID and your customer account, we will save the information that is collected and arises in connection with the online order under your MyLUMASUITE ID in our customer database; this is also done in order to process the online order and then to fulfil statutory retention obligations.

Functions on this website

On this website, we can offer you further functions for which personal data or other information has to be collected, e.g. if you participate in a survey on this website or send us questions or feedback. Without your further consent, we will only collect, process and use such data and information to the extent that is required for the function in question (e.g. to answer your question or process your feedback).

Declaration of consent

We collect, process and use your personal data on the basis of your declaration of consent, other than in those cases that are permitted by law. We can give you the option of declaring such consent, for example, in the form of a checkbox on this or another website, in an app or using other means (e.g. our advertising material).
The nature, scope and purpose of the collection, processing and use of personal data – including possible recipients of the personal data to be transmitted – are set out in the wording of the consent declaration. We may refer to further information (e.g. special data protection information) in this wording.
If you agree to receive personalised information (e.g. on our products and services, and on special offers and campaigns, by e-mail or via our digital offering), then – subject to any information to the contrary in the declaration of consent – we can also use the data (including the information saved under your customer account) that is collected and arises in connection with your use of our digital offering (e.g. website, apps, newsletters) for the purposes of the personalised information.
You are entitled to revoke any declaration of consent you have submitted to us at any time with effect for the future, without having to state reasons. We will provide you with further information in this regard in connection with the declaration of consent. Alternatively, you can also use the contact form on this website or use the ways of contacting us that are specified in the legal notice section or in Spanish in nota legal of this website. If a declaration of consent is revoked, we may be entitled to stop providing certain services (e.g. the dispatch of e-mail newsletters or the provision of personalised content).

Direct advertising without your consent

In certain cases, sending you direct advertising even without your explicit consent is permissible by law. This may, for example, relate to the dispatch of advertising by post or the use of an e-mail address that we have received in connection with the sale of goods or services. In the latter case, we will draw your attention to this possibility and to your right to object when we collect the e-mail address.

Collection, processing and use of information in connection with visits to this website

You can visit this website without entering personal data (such as your name, postal address or your e-mail address) directly. Even in this case, we have to collect and save certain pieces of information in order to allow you to access our website. In addition, we use certain analysis procedures on this website and have implemented functions ("social plugins") offered by a number of social networks, such as Facebook, Google+, Twitter, Instagram and YouTube.

Log files

We record every time this website is visited and every time a file stored on this website is accessed. This information is saved for internal system-related and statistical purposes. The information recorded includes the name of the file accessed, the date and time of access, the volume of data transmitted, notification regarding successful access, information on the web browser used, the requesting domain and the IP address of the requesting computer.

Cookies

In order to make our website as user-friendly as possible, we – like many other renowned companies – use what are known as ‘cookies’.

Analysis services

We use analysis services on this website to allow us to record information on the use of this website (e.g. pages or sections that are particularly popular) and to constantly improve our offering.

Google Analytics

This website uses Google Analytics, a web analysis services offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA. Google Analytics uses cookies. For further information please visit our legal notice section or in Spanish in nota legal.

Social plugins

"Social plugins" for a number of social networks have been incorporated into this website. These allow you to recommend content and offerings available on our website to your friends and other people you know. If you activate a social plugin by clicking on it, you can transmit data to the operator of the social network in question. This data can include, in particular, your IP address, browser information and operating system, screen resolution, installed browser plugins such as Adobe Flash Player, where visitors originated from if they followed a link (referrer), the URL of the current page or information on the use of a certain service on this website.
If you do not want the operator of the relevant social network to collect (personal) data relating to you via this website, then all you have to do is log out of the social network before visiting this website. The section below provides you with information on the social plugins on this website. You can find further information on the scope and purpose of the collection, processing and use of your (personal) data and, where appropriate, on the data protection settings in the data protection information of the relevant social network. For further information please visit our legal notice section or in Spanish in nota legal.

Other

Collection of data on third-party websites

Links on this website may take you to third-party websites that are not within our sphere of control. As a result, please read the terms and conditions of use and data protection information on these websites to find out more about the collection, processing and use of (personal) information on these websites.

Information, correction, deletion and blocking

You have the right to ask us for information on the personal data relating to you that has been saved, and to demand the correction of incorrect data, at any time.
We will delete or block your personal data even without you having to ask us to do so if and to the extent that this is required to adhere to the applicable data protection legislation.

Updates, questions and contact, data protection officer

We review this data protection information on a regular basis and will adjust it if required. We will provide you with information on any major changes to this data protection information on this website.
If you have any questions on this data protection information or the handling of your personal data, you can get in touch with us via the contact options stated in the legal notice section of this website, or in Spanish in nota legal.

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