Terms and conditions
In order to acquire LumaSuite cases
The LumaSuite Customer Service team will be pleased to assist you with any queries.
Call us to: +34 626416047.
9:00 – 18:00 (GMT +1) Monday to Friday
If your query relates to after sales, you can email us at this email.
In order to guarantee security and speed, all Orders are shipped using UPS services. Once your order has been dispatched, you will receive a tracking number and a link by email that will allow you to check the status of your order and follow its progress at UPS.
Deliveries are made between 8am and 7pm and will require a signature to ensure safe and secure delivery of your order.
We are happy to deliver your goods to a location other than your billing address.
Packaging & Gifts
You will receive your LumaSuite order in our extraordinary packaging. The items will come protected by a cotton cover in camel, with an anagram label. Products are arranged in our signature smokey white box.
It is possible to include a Gift Message in the package, you can select this option at check out and write your personal message. The is no invoice with price included, only a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly.
All LumaSuite goods remain the property and responsibility of LumaSuite until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by UPS / Fedex services. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Customer Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.
Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Customer Service Department, keeping all the LumaSuite packaging in good order.
Should you wish to exchange or return your purchase from LumaSuite’s online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Returns.
Purchase and secure payment
To purchase an item from LumaSuite’s online store, simply select “Add to Shopping Bag” on the product page, and then click on the “Purchase” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to...). The final step is the Secure Payment, where you will be able to select from various payment methods.
LumaSuite accepts different forms of payments depending on the country of the billing address, including:
- Visa/MasterCard card
- American Express card