The LumaSuite Customer Service team will be pleased to assist you with any queries.
Call us: +34 626416047.
9:00 – 18:00 (GMT +1) Monday to Friday
If your query relates to after sales, you can email us at this email.
In order to guarantee security and speed, all Orders are shipped using Mailboxes services. Once your order has been dispatched, you will receive a tracking number and a link by email that will allow you to check the status of your order and follow its progress.
Deliveries are made between 8am and 7pm and will require a signature to ensure safe and secure delivery of your order.
We are happy to deliver your goods to a location other than your billing address.
Packaging & Gifts
You will receive your LumaSuite order in our extraordinary customized box.
It is possible to include a Gift Message in the package, you can select this option at check out and write your personal message. LumaSuite will prepare this card and include it in the package with a personalized detail. The is no invoice with price included, only a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly.
All LumaSuite goods remain the property and responsibility of LumaSuite until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by Mailboxes services. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Customer Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.
Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Customer Service Department. Should you wish to exchange or return your purchase from LumaSuite’s online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Keep all the LumaSuite packaging in good order.
Purchase and secure payment
The orders will be attended in a personalized way. Confirmation will be sent via e-mail and payments will be made by bank transfer or credit card.
Any data registered by the LumaSuite website will serve as proof of the transactions carried out between LumaSuite and its customers. In the event of a dispute between LumaSuite and one of its customers about a transaction carried out through the LumaSuite website, all the data registered by LumaSuite S.L. will be considered as irrefutable proof of the transaction. LumaSuite shall not be liable for the unavailability of products. LumaSuite reserves the right to change the articles presented on the LumaSuite website at any time and without prior notice.
Exchanges and returns
You may exchange the items purchased from LumaSuite within thirty (30) days with the delivery note provided with every purchase or with the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged.
Any other product which has been customized or is part of special pre-order collections, is not subject to the Exchanges and Return policy.
If you would like to Return an item or items, you may do so within thirty (30) working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the location where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of five (5) days of receiving and approving the Return.
In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for the supply of goods manufactured according to customer specifications or which are clearly personalized.
LumaSuite will also pay for the delivery cost of returning the item(s) to our LumaSuite headquarters. All you have to do is contact Mailboxes, giving them your LumaSuite account number. The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories, to the following address: C/ Clara Campoamor, 6-2ºD, 20303 Irun, Guipúzcoa, Spain.
LumaSuite will refund the amount paid (excluding any return delivery costs) to your credit card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made.
Any product ordered from the LumaSuite’s online store which has been customized cannot be returned or refunded.
LumaSuite will not be responsible or liable if any item(s) you wish to return to LumaSuite’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.
In the event an item is deemed faulty, LumaSuite reserves the right to either repair, replace or refund the item at no additional cost to the customer and user. LumaSuite will address non-conformities within a period of 2 years after the date of purchase. Customers and users will have a maximum period of 2 months to report the non-conformity to LumaSuite.
LumaSuite´s Customer Service team will be pleased to assist you with any queries. Please, contact us from Monday through Friday from 9am to 6pm (GMT +1) at the following number: +34626416047.
Terms and conditions
Once your order has been confirmed, it will be sent to LumaSuite for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by Spanish law. Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order.
Any data registered by the LumaSuite website will serve as proof of the transactions carried out between LumaSuite and its customers.
In the event of a dispute between LumaSuite and one of its customers about a transaction carried out on the LumaSuite website, the data registered by LumaSuite S.L. will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products Delivered will be passed on to you.
he sale of any product is subject to these Terms and Conditions of Sale. The offeror is LumaSuite S.L., with headquarters at C/ Clara Campoamor, 6-2ºD, 20303 Irun, Guipúzcoa, Spain, included in the Guipúzcoa Commercial Register, Volume 0, folio 116, page SS-38754, and VAT number ES-B75158311.
Orders to acquire LumaSuite products can only be made by natural persons and companies with no intention of resale. Any resale or distribution of LumaSuite products is strictly prohibited.
LumaSuite may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Service link. To place an order through LumaSuite’s online store you must accept the Terms and Conditions of Sale in force at the time of placing the order.
Security, Processing and Use of Personal Data
Your personal data will be incorporated into a client file, whose manager is LumaSuite S.L., in order to send you commercial communications and advertising about our products, services, promotions, events, etc. You can exercise your rights of access, cancellation, rectification or opposition by sending an email to this address or by regular mail to the postal address indicated above.